These Terms and Conditions apply to all plumbing and heating services provided by STOTT & Co. | Plumbing &

Heating. By engaging our services, you agree to comply with and be bound by these terms. We operate in accordance

with all relevant UK legislation, including but not limited to the Consumer Rights Act 2015 and the Supply of Goods and

Services Act 1982.

We may collect and process the following information:

Your name and contact details if you fill out our contact form or email us directly

Technical data such as IP address, browser type, and how you use the site (via

cookies)

Any details you voluntarily submit for project inquiries

Estimates and quotations are valid for 30 days from the date of issue and are subject to change following site inspection

or unforeseen requirements. Any variations to the quoted work will be discussed and agreed upon in writing before

additional work is undertaken.

To schedule work, confirmation must be made in writing or via email. For domestic jobs or single-day bookings, we

require a minimum of 48 hours’ notice to cancel or reschedule. Cancellations within 48 hours may incur a fee of £75.

Multi-day bookings or contract site visits require at least 7 days' notice to cancel or reschedule, and late notice may

result in charges to recover reserved labour or materials. If we arrive and cannot gain access or the site is deemed

unsafe, the full call-out fee may apply.

You must ensure safe and reasonable access to the site, and that all necessary utilities (water, gas, electricity) are

available where applicable. We reserve the right to postpone or cancel work where conditions are unsafe or access is

obstructed. All site risks must be disclosed prior to commencement of work.

We use high-quality, approved materials compliant with UK regulations. Materials remain the property of STOTT

Plumbing & Heating until full payment is received. Specific brands or preferences must be agreed upon in writing before

work commences.

Payment terms will be outlined in your invoice. Payment is due upon completion unless otherwise agreed. We reserve

the right to charge interest on overdue invoices in accordance with the Late Payment of Commercial Debts (Interest) Act

1998. Retention terms or staged payments for contract work must be agreed upon in advance.

We guarantee our workmanship for 12 months from the date of completion, subject to proper use and maintenance.

Manufacturer warranties apply to any materials or appliances installed. We are not liable for issues caused by misuse,

third-party interference, or pre-existing faults unless agreed otherwise. Our total liability shall not exceed the contract

value, except where required by law.

We carry full public liability insurance. All gas work is carried out by Gas Safe registered engineers. Relevant certificates

will be issued upon completion where applicable (e.g. Gas Safety Certificates, Building Regulation Compliance

Certificates).

Your personal data is handled in accordance with our Privacy Policy, which is available on our website. We do not share

your information with third parties for marketing purposes.

We aim for complete satisfaction. If you are unhappy with our service, please contact us in writing within 14 days of the

issue arising. We will aim to resolve any disputes promptly and professionally in accordance with consumer protection

law.

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the

exclusive jurisdiction of the courts of England and Wales.

For any questions regarding these Terms and Conditions, please contact:

Email: info@stottandco.co.uk

Office Phone:07986613540